Public Adjusters & Insurance Appraisers

When tragedy came knock­ing on my doorsteps in the month of Jan­u­ary 2024, I was a total wreck. I didn’t know which direc­tion to turn, and so over­whelmed. But while on Tik­Tok it men­tioned some­thing along the lines of a pub­lic adjuster in one of the videos I watched, so I hopped on google and was led to Mr. Hank’s office. It was a God send! Hank has walked me through so many steps on things I was fac­ing and things to come; he even helps me with mat­ters that has no involve­ment in con­cern­ing the con­tents of my home. And from Jan­u­ary to now, he is still assist­ing me to make sure I’m not screwed over by the insur­ance com­pa­ny. He’s very hon­est and trust­wor­thy in all aspects that I’ve noticed. And let’s not for­get he’s friend­ly and warm heart­ed which is an extra perk that won my busi­ness with him over.Jeanne,There’s so much I could say, but I’ll sum it up with 2 adverbs; ded­i­cat­ed and knowl­edge­able. She went in and did her job with­in impec­ca­ble tim­ing. I was won­der­ing how did she do that… lol! But, I must say she’s good at what she does. She answers all calls and text with­in a decent time frame, she able to com­mu­ni­cate with me with­out leav­ing me con­fused or won­der­ing what’s going on or what’s the next steps. And that’s the type of devot­ed peo­ple I love to give my busi­ness to!!!They have tak­en a big weight off my back, which allowed me to regain some nor­mal­cy back in my life. And I’ll for­ev­er be grate­ful for their help!Thanks Hank and Jeanne for everything!!!Vikki-

My fam­i­ly and I have great­ly ben­e­fit­ted from and respect­ed the pro­fes­sion­al ser­vices of Hank Stop­pel­bein in our chaot­ic expe­ri­ence of nav­i­gat­ing the Insur­ance Com­pa­nies Esti­mates of Scope of Loss and Replace­ment Costs.We found great peace as we lis­tened to and received Hank’s wis­dom and lead­er­ship. His coun­sel was peace­able in the midst of our emo­tion­al storm. We high­ly rec­om­mend his ser­vice men­tal­i­ty and sta­bi­liz­ing strength in the Restora­tion Process.Douglas and Angela ONeill

In April of 2023, our house was hit by light­ning, caus­ing a fire that ren­dered our house a total loss by our insur­ance com­pa­ny. Liv­ing through that night­mare, suf­fer­ing from shock and dis­be­lief, along with try­ing to wrap our heads around every­thing we lost was over­whelm­ing. More­over, try­ing to recon­struct a report of lost con­tents for the insur­ance claim process was some­thing beyond our men­tal capa­bil­i­ties. Thanks to a friend, who intro­duced us to Conor, who intro­duced us to Jeanne Gentry.From the moment we sat down with Jeanne, she con­veyed a sense of calm and high lev­el of deter­mi­na­tion to help us recon­struct per­son­al items we had lost. Over sev­er­al months and count­less hours of meet­ings review­ing pic­tures col­lect­ed over the years, Jeanne was able to recon­struct a room by room inven­to­ry of items we had pri­or to the fire. In addi­tion, she was famil­iar with our insur­ance car­ri­er’s claims process and system.What Jeanne accom­plish in a mat­ter of months would have tak­en us years con­sid­er­ing the state of mind we were in sev­er­al months after the fire. Jeanne worked dili­gent­ly on the com­put­er to search for items we lost, regard­less of coun­try, in order to sub­stan­ti­ate replace­ment val­ues. When she was done, she had a list­ing of every­thing we could think of with links to pic­tures and replace­ment val­ues for our claims sub­mis­sion. This com­pi­la­tion ranged from spices in the kitchen, tools and shoes from the garages, items in bath­room draw­ers, to large fur­ni­ture and antiques rang­ing from fine chi­na and rugs, to pieces dat­ing back to the late 1700’s. In short, she did an incred­i­ble job of cre­at­ing a report show­ing con­tents we lost along with replace­ment values.When she was done and sub­mit­ted our report to the insur­ance com­pa­ny, our insur­ance adjuster called me and com­pli­ment­ed her on her lev­el of detail and sup­port­ing doc­u­men­ta­tion. The insur­ance com­pa­ny only ques­tioned a cou­ple of large tick­et items out of thou­sands of sub­mis­sions, before they approved our claim and issued their pay­ment accord­ing to our insur­ance coverage.When you’re con­front­ed with tragedy and your body goes into a state of shock to pro­tect you from grief, nor­mal task are no longer nor­mal. Cou­ple that state of mind with the task of cre­at­ing a report show­ing every­thing you had in your house for insur­ance pur­pos­es, your body goes into an over­load state. Thank good­ness there are peo­ple like Jeanne who can help you in your time of need. Reflect­ing on how Jeanne was able to help us/guide us through our claims process was noth­ing short of gods grace since we can’t imag­ine how we would have accom­plished that task alone.John & Karen She­dron

Amidst the emo­tion­al trau­ma fol­low­ing our house fire the loss felt over­whelm­ing. Like­wise as the require­ment to account for lost per­son­al prop­er­ty became clear we were shocked to learn what was expect­ed of us in order for our insur­ance to pay for the loss as we had always expect­ed if a fire occurred.Then we met Hank and one of his team mem­bers Rosan­na. Their help was more valu­able than we imag­ined pos­si­ble. We had no expe­ri­ence with this process. We found the labo­ri­ous task of com­plet­ing spread sheets and research­ing costs and even attempt­ing to remem­ber all the items in our pos­ses­sion was extreme­ly dif­fi­cult. Hank and Rossana not only brought expe­ri­ence and exper­tise, but their knowl­edge, trust­wor­thi­ness and calm­ing pres­ence lit­er­al­ly encour­aged us in ways we nev­er antic­i­pat­ed need­ing! With over­whelm­ing grat­i­tude we acknowl­edge a job well done by Hank and Rosan­na.

Hi my name is Debra and I want every­one that read this post to know that this com­pa­ny is very trust­wor­thy, and hon­est. I worked with a man named Hank, he came at a time when I need­ed him most. I was at rock bot­tom and did­n’t know where to turn. I prayed and ask the good Lord to send me help with my issues that I was hav­ing with my Insur­ance com­pa­ny, they were not try­ing to help at all. Even though I had paid my insur­ance every year, but when my house burned they were not try­ing to do the right thing. But Hank put me on the right path and helped me get what I was due. He hung in there until the last dot was dry on the paper.