What to Watch For
It is an unfortunate reality in the insurance industry: after a large-scale disaster like the Nashville ice storm, insurance companies are flooded with claims and are trying to save money. To manage this influx, many carriers will send adjusters who try to settle claims quickly, often offering a “low-ball” figure that is significantly less than the actual cost of repairs.
As a Franklin-based public adjuster, I’ve seen this happen too many times. Here is how to know if you are being undervalued and how to fight back.
The “Partial Repair” Tactic
If your roof is damaged, the insurance adjuster might recommend a small patch. However, a local, trusted contractor might tell you the entire roof needs to be replaced because the integrity of the shingles was compromised. A partial repair can lead to major water damage later but more importantly a “patch” won’t match the rest of your roof and stands out like a sore thumb. Tennessee is a “matching law” state so unless the policy has exclusionary language (which some do), they must replace all the shingles on at least one slope of your roof so that your roof has the same uniform appearance as it did before the ice storm sent a tree or a limb crashing onto your home.
The “Standard Materials” Mistake
In many cases, the adjuster will use a computer program that assumes standard, low-cost materials for repairs. If you have high-end hardwood flooring, custom cabinetry, or a special type of roof, you are entitled to “like-kind and quality” replacements—not the cheapest available option.
When the Estimate Doesn’t Match the Contractor
Your insurance company’s estimate is not the final word.
- We can give you a FREE review of your policy and estimate to determine if the estimate covers all the damage and meets what your policy says you are entitled to.
- Get Your Own Independent Estimate: Get a reputable, local, and licensed contractor to do their own, detailed estimate. Find one who writes his estimate in Xactimate software and is not a preferred vendor for your insurance company. They are “preferred” for a reason.
The “Repair vs. Replace” Argument
If a tree damages a structural beam, the adjuster might suggest repairing it, while a contractor says it must be replaced for safety. In these cases, you have the right to fight for a full replacement, though you will most likely need a Public Adjuster to fight that issue for you.
The “Policyholder’s Right”
You are not required to accept the first offer from your insurance company. If the adjuster’s offer is low, you can:
- Request a Re-inspection: Ask for a new adjuster to come out and look at the damage.
- Submit Your Own Estimates: Provide the insurance company with your own contractor’s estimates and documentation.
If the insurance company still refuses to pay a fair amount, it may be time to seek help. In the final part of our series, we will discuss when to hire a public adjuster and how to get the settlement you deserve. In the meantime, should you have any questions call Franklin Property Claims at 615-622-5358.
